Position : Software Developer
Qualification : B.Tech/BE/BCA/BSc Physics, IT
Experience : Freshers
Location : New Delhi, Noida
Description :
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation,
resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors,
spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic
network connectivity problems within SLA (If any) Use the Incident Management System to document information and manage problems
and work requests and their respective resolutions and circumvention’s Analyze, acknowledge & record each & every alert in the
monitoring tools & handle the alerts as per their impact Administer and provide User account provisioning & activities Assign
work orders / incidents to appropriate support teams and follow up until closure. Route problems to internal 2nd and 3rd level
IT support staff Escalate complex problem to appropriate support specialists Routine maintenance updates with other IT staff
and business units Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software /
network problem resolution Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web,
Monitoring & Management of various IT Infrastructure components for customers end users
Walk-in Details :
Date : Nov 2014
Time : 9-11 AM
Venue :
Guru Tegh Bahadur Institute of Technology,
G-8 Area, Rajouri Garden,
Hari Nagar,
New Delhi.
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