Company Name : TATA Business Support Services Ltd (TBSS)
Website : www.tata-bss.com
Role : Team Leader Operations
Qualification : Any Degree
Experience : 1 - 2 Years
Walk-In Date : 05 Sep - 12 Sep 2014
Location : Hyderabad
Company Profile:
Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India's most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with very capable, information generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.
Job Description:
One year of Customer Care experience in a BPO, preferably being on Team lead position and manage a team of Customer Service Executives and monitor their performance.
Excellent oral, written, inter-personal and communication skills.
Exceptional listening and analytical skills.
Demonstrated ability to work well in a team environment.
Dedication to provide exceptional customer service.
Key Competencies:
Plan and drive initiative to improve the process performance.
Timely decision Understand customer expectations and build in the required changes into the processes.
Publishing of Process related reports/dashboards.
Timely reports to be shared which will help process stake-holders on process & team performance i.e. Dashboard/Weekly highlights, etc.
Data repository Protecting the confidentiality and integrity of information (client/business-related) used in the course of work at all times.
How to Apply:
Direct walk-in to the Company Address.
(or)
Send soft copy of your resume to the bellow mention mail id.
Company Address:
Vijay Sai Towers,
Opp BJP party Office,
Above reliance digital,
Kukatpally, Hyderabad.
Contact Person:
B. Vinay Kumar
vinay.kumar@tata-bss.com
9014068127
Website : www.tata-bss.comRole : Team Leader Operations
Qualification : Any Degree
Experience : 1 - 2 Years
Walk-In Date : 05 Sep - 12 Sep 2014
Location : Hyderabad
Company Profile:
Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India's most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with very capable, information generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.
Job Description:
One year of Customer Care experience in a BPO, preferably being on Team lead position and manage a team of Customer Service Executives and monitor their performance.
Excellent oral, written, inter-personal and communication skills.
Exceptional listening and analytical skills.
Demonstrated ability to work well in a team environment.
Dedication to provide exceptional customer service.
Key Competencies:
Plan and drive initiative to improve the process performance.
Timely decision Understand customer expectations and build in the required changes into the processes.
Publishing of Process related reports/dashboards.
Timely reports to be shared which will help process stake-holders on process & team performance i.e. Dashboard/Weekly highlights, etc.
Data repository Protecting the confidentiality and integrity of information (client/business-related) used in the course of work at all times.
How to Apply:
Direct walk-in to the Company Address.
(or)
Send soft copy of your resume to the bellow mention mail id.
Company Address:
Vijay Sai Towers,
Opp BJP party Office,
Above reliance digital,
Kukatpally, Hyderabad.
Contact Person:
B. Vinay Kumar
vinay.kumar@tata-bss.com
9014068127
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