Website : www.skyprotechnologies.com
Role : Technical Service Desk
Qualification : Any Graduate/Diploma
Experience : 1 - 3 Years
Location : Bangalore
Company Profile:
Skypro Technologies pvt ltd has been the leader in IT consulting Services with rich industry experience and an excellent track record of being the top IT Contract staffing vendor for most of the IT, Banking and Telecom MNC’s in India. Today, Skypro technologies continues its journey leveraging on its “Optimal Cost, High Intellect” advantage.
It is one of the fastest growing Software Services Provider, IT Consulting, Recruitment & Staffing .Skypro professional services and solutions is unique and result oriented and has given a significant growth and performance to its clients.
Job Description:
• Excellent Communication skills and typing skills. Call Handling Skills are Mandatory and should have good command over the English Language.
• Basic Understanding of Active Directory \ Mail Client preferably outlook \ Network.
• Basic trouble shooting - Desktop and hardware.
• Global Service Desk is a customer focused and fast paced first level Service Desk providing Technology customer service.
• Support is provided in the areas of password resets. The role of “Global Service Desk Analyst” is to provide excellent customer service at the first point of contact over the Phone.
• The role includes interacting with global users over the phone and assisting them on all Password related concerns.
• This role requires the analyst to have an Excellent command over the English Language.
• Good customer service ethics is part of this job, putting customers first and delivering operations service that continuously exceeds the customer's expectations.
• The individual has to deliver positive customer experience within agreed timeframes i.e. Service Level Agreements (SLAs).
How to Apply:
Interested candidates can send their resumes to postresume@skyprotechnologies.com mention job title in subject line.
Company Address:
Skypro Technologies Pvt ltd,
##5, B2/1, BJ Tower,
Near Land Mark Building,
Huskur Gate, Veer Sandra,
Electronics City, Bangalore,
Karnataka 560100.
Contact Details:
Subisha
postresume@skyprotechnologies.com
9243600599.
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