iGATE Hiring for Desktop Support Associate

iGATE Hiring for Desktop Support Associate @ Mumbai

Company Name : iGATE

Website: www.igate.com

Role : Desktop Support Associate

Qualification : Any Graduate/Diploma

Experience: 1 - 3 Years

Location : Mumbai

Company Profile:

iGATE Corporation (IGTE:US) is a NASDAQ-listed, US-incorporated outsourcing company with the majority of its operations in India and most of its 30,000 employees based in Bangalore.Its flagship company is iGATE Global Solutions in Whitefield in Bangalore, India. It was founded by Ashok Trivedi. iGate Inc is an American multinational corporation which provides information technology, consulting and business process outsourcing(BPO) services. It is headquartered in Fremont, California, USA.

Job Description:

Responsible for providing service assurance to Reliance Web Store Users.
Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus).
Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
Taking care of the various project escalations, timely call resolution within the SLA.
Candidate Profile:

Good Experience in Hardware Maintenance and Desktop Level Support.
Ability to Understand and support devices likes Desktops/ Laptops, Printers. 
Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications.
Good understanding of Client side applications such as Web Browser, Anti- virus clients, and email clients.
Good Knowledge on OS like Windows etc. 
Good Interpersonal skills & customer support attitude.

Skills Required:

Technical- Experience in Hardware & Desktop level support , Web-Browser , Antivirus Clients , Email Clients , OS like Windows .
Good Communication Skills , General Shift (11 am-8 pm).

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