Amazon walk-ins for freshers/exp on 27th-Dec-2013 @ Bangalore
Company Name : Amazon Development Centre (India) Pvt. Ltd.
Qualification : Any Graduate
Website: http://india.amazon.com/
Experience : 1 to 2 yrs.
Location : Bengaluru/Bangalore
Job Description
*Demonstrates clear and polite written and oral communication.
*Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
*Maintains a positive and professional demeanor and portrays the company in a positive light.
*Demonstrates knowledge and use of departmental resources, policies and procedures.
*Answers messages in authorized email queues as directed by Workflow and Supervisor.
*Understands and correctly uses all available tools.
*Maintains acceptable email handle time, while remaining friendly and informative.
*Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
*Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
*Logs in on time; logs out not before the end of scheduled shift.
*Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
*Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
*Demonstrates appropriate sense of urgency for email response times.
*All other duties as assigned
Position Qualifications:
Graduate
*One or more years" experience in customer service preferred.
*Basic computer skills & knowledge of the Internet required
*Advanced computer skills using a variety of programs highly desired
*24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills:
*Should be willing to work in Night Shifts
*Excellent Internet Navigation Skills
*Basic Typing/Keyboarding skills
*Proficiency in Microsoft Outlook and working knowledge of MS Office applications
*Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
*Significant email and online customer service experience preferred.
Note : Candidates applied 6month back can reapply only after completing 6month with the same process.
Note: Please take a print out of this letter as a token of invite.
Address
Time: From 10:30 AM 12:00 PM
Venue: Amazon 6th Floor, World Trade Center Brigade Gateways,
Dr. Rajkumar Road Malleswaram (West) Bangalore. Landmark: Behind Orion Mall.
Contact
Email: felicim@amazon.com
Company Name : Amazon Development Centre (India) Pvt. Ltd.Qualification : Any Graduate
Website: http://india.amazon.com/
Experience : 1 to 2 yrs.
Location : Bengaluru/Bangalore
Job Description
*Demonstrates clear and polite written and oral communication.
*Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
*Maintains a positive and professional demeanor and portrays the company in a positive light.
*Demonstrates knowledge and use of departmental resources, policies and procedures.
*Answers messages in authorized email queues as directed by Workflow and Supervisor.
*Understands and correctly uses all available tools.
*Maintains acceptable email handle time, while remaining friendly and informative.
*Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
*Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
*Logs in on time; logs out not before the end of scheduled shift.
*Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
*Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
*Demonstrates appropriate sense of urgency for email response times.
*All other duties as assigned
Position Qualifications:
Graduate
*One or more years" experience in customer service preferred.
*Basic computer skills & knowledge of the Internet required
*Advanced computer skills using a variety of programs highly desired
*24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills:
*Should be willing to work in Night Shifts
*Excellent Internet Navigation Skills
*Basic Typing/Keyboarding skills
*Proficiency in Microsoft Outlook and working knowledge of MS Office applications
*Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
*Significant email and online customer service experience preferred.
Note : Candidates applied 6month back can reapply only after completing 6month with the same process.
Note: Please take a print out of this letter as a token of invite.
Address
Time: From 10:30 AM 12:00 PM
Venue: Amazon 6th Floor, World Trade Center Brigade Gateways,
Dr. Rajkumar Road Malleswaram (West) Bangalore. Landmark: Behind Orion Mall.
Contact
Email: felicim@amazon.com
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