HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies
( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Job Description
WRIITEN AND ORAL COMMUNICATION HAS TO BE EXCELLENT
Experience: Fresher to 1 Year.
Location: Hyderabad
Roles :
- Willing to work in Night shifts primarily
- Willingness to work in Weekends
- Willingness to work on 24X7 environment
- Sophisticated knowledge to deal with problems and solve them effectively
- Should be customer service focused, able to deal with customers in friendly and polite manner
- Proficient in Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
- Proficient in using smart mobile technology, such as Android device, iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, and eReader
- Knowledge of troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets), online downloads, transactions, applications, software, and hardware issues
- Technical capability to handle customer complaints
- Polite approach in handling irate customers
- Good communication skills and strong ability to work effectively in a team environment
Date: 24th Nov-2013, Sunday
Venue:
HCL Technologies Ltd.
Vertex Tech Park,
564 Pattandur Agrahara Road,
Bangalore 560066.
Time: 10 am Onwards
Contact: Pranesh
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